In these extraordinary times, like so many of you, we here at CJH Consultancy Services and CJH Consultancy Probate & Trusts are avidly following and monitoring the news and Government recommendations about coronavirus (COVID-19). Firstly, our thoughts go out to all of those affected, and we are thankful to the people who are caring for them. We also want to take this opportunity to share an update on what we are doing today to keep our staff safe and operations moving, as well as specific steps we’re taking to continue to be able to deliver any outstanding documents and services to existing clients or to any new enquires that we may receive.
Our office working hours and availability: We are very much open and working and it’s business as usual. We are currently operating a rota for our staff so I am able to work in the office and all those who fall within the risk category are now working remotely. We have also amended our working hours to Monday to Friday, 9.30am to 4.00pm so that we are on call during this time to take any direct enquires you may have. Mobile numbers are also available outside these times, or when we have to leave the office unattended due to personal circumstances.
We are therefore using this time to process all past business and ensure that documents are sent out as normal. Where in the past home visits were normal we are now offering ‘Skype’, ‘Whatsapp’ or telephone conferencing to allow us to talk through the completion of various forms if help is required. Where a home visit is essential then Colin may still be able to call, masked if possible and we supply gel for hand cleansing at the commencement of each visit. Sometimes Colin will not need to enter the property but may act only as a as courier of documents for signature etc., If he must attend he will sit up to 2 meters away ensuring no personal contact, as he is there to advise and take instruction and then leave. This is only required when a personal visit has been agreed by both as being ‘essential’ as every endeavour will be made to work indirectly using the alternative facilities available to us. Further administration can be conducted by email, phone or one of the online video facilities. We are receiving many enquiries from family and friends who are concerned that their own estate planning may not be up to date in regard to Lasting Powers of Attorney and especially the Health & Welfare document. We attach information below on some of our products that you may find useful, and if acceptable to you we are offering family discount rates to encourage enquires.
In Addition to Wills some of our products can now be arranged over the phone:
LASTING POWERS OF ATTORNEY – very relevant at this time especially those who require Health & Welfare protection in case they are unable or unwilling to act for themselves due to the current pandemic. We are offering these at a fixed cost of only £95.00 each (NO VAT) – for both types of LPA – less than half the normal cost – excluding the relevant Office of the Public Guardian (OPG) registration fee. No home visit is required and provided we can speak to the donor by phone, we can also act as a Certificate Provider to process this document quickly. Once instructions have been given we can email this document for self printing or post the LPA(s) for signature and return. Our office will submit the signed LPAs direct to the OPG and documents are then returned back to our head office for storage or for return to the client by signed for post.
Funeral Plans. (special deals with Golden Leaves Funeral Plan Providers)
We do not wish to appear insensitive at this difficult time, but we have been advised that because of potential demand in this sector, these funeral plans are likely to rise in cost over the forthcoming months, so we have agreed to hold all Golden Leaves Funeral Plan Prices till the end of April, even if this means subsiding it ourselves during this period, to ensure they remain good value. After this period, we shall review the situation, but shall continue to hold prices where possible. There are several plans available to suit each budget, and once purchased there are installment periods to suit all. No matter what the eventual cost may be at the later time, there is no more to pay, and so a vast saving can be made on the final cost involved. Leaflets and guides on this are available by post or email. Call COLIN now for further details, and again no home visit is necessary, this can all be managed over the phone.
Please pass on this message to all your family, friends and contacts as several may be asking for details of how to get some or all of these services and products during these troubling times.
Due to recent changes it is not always possible for us to attend for the signing of documents, so reluctantly we are posting them to you for signature and return. Please sign where your name appears and refer to the stickers denoting where a signature is required. If a witness is required please ensure that they are independent, you cannot witness each other’s document. If there is a non-family member in your household at the moment they can act, otherwise ask a friend or neighbour if they may help. By going to their front door, with your own pen, (black or blue ink is acceptable) ring the bell and stand back from the door; If you are unable to leave home please reverse the situation and request the witness(es) to come to you. When your neighbour/friend comes to your front door please sign using YOUR pen, and place the document on the floor or doorstep so you do not have to get too close to your witness(es). They can take your document(s) and using their own pen complete as required. This way they have witnessed your signature. When all the relevant documents have been witnessed the documents can be placed on the doorstep for you to pick up when your witnesses have receded.
The alternative is to ensure that you have washed your hands before arrival at your witness’s home and wear a mask if available. Allow your witnesses to open the door so you do not have to touch anything BOTH on arriving and departure. Sit more than 2 metres apart, from your witnesses and ensure that you each use your own pens. When complete, take all the documents and your pen home with you. Please then post the signed documents back to us, if any pages still need to be signed by other officers, return them to us, and we will forward these on to them with guidance notes for completion and how to obtain a witness signature if required.
We thank you for your patience and assistance at this time. For many this is a very worrying period and for those client coming to us for Estate Planning assistance (including the arrangement of Lasting Powers of Attorney} we have a duty of care to ensure this documents are completed and registered as quickly as possible.
CJH Consultancy Services Ltd
At C.J.H. Consultancy Services, we aim to provide you with confidence in planning for whatever comes your way. We are a well-established company that provides support and high-quality services in a range of matters, including:
We appreciate that these matters are often difficult for people or firms to deal with, but given their importance, it is vital that these affairs are up to date and as you intend.
We are fully aware of the most relevant and pertinent legislation and if you are looking to protect yourself, your loved ones or your business, we can assist you. We appreciate that the pressures and demands of modern life leave many people unable to stay in touch with these matters but with our support, you will be fully informed.
We can meet you in the most convenient location
We aim to provide a flexible service. This means our consultants are happy to arrange a visit at your home or office if this would be preferable to you. We know that you have several options in choosing a professional in this matter, but we believe we provide an attentive service that meets all your needs. When you call on C.J.H. Consultancy Services you receive the following benefits:
You only pay the fee that is clearly stated
You only pay when we take instructions
All our consultant are members of affiliates of industry bodies
We can call upon in-house solicitors to deal with specific instructions
We provide probate and conveyancing services
Our activities are regulated by the Society of Will Writers and Estate Planning Practitioner
You are protected by £2,000,000 Comprehensive Professional Indemnity Insurance
Being based at our head office in Caterham in Surrey, we aim to provide a reliable and dependable service to local residents and for people in or around Surrey, Sussex and the Home Counties in addition to the local area. We appreciate being part of the community and we are keen to play a part in assisting residents and businesses to manage their affairs and to ensure they are happy with their future arrangements.
We are members of the Society of Will Writers, an organisation which aims to set a high standard of will writing. We believe it is essential to promote good practice and protect clients in a legal manner, and our membership of this Society assists us in achieving this.
When it comes to arranging wills, taking care of estate planning and undertaking business succession, we are the Caterham Surrey specialists. When you want peace of mind and confidence in planning for you and your loved ones, make sure you call on C.J.H. Consultancy Services.
Copyright 2015 C.J.H. Consultancy Services Limited | All Rights Reserved | AREAS
Registered in England and Wales - Company Number: 04712504 - Registered office address: 16 Greenwood Gardens, Caterham, Surrey, CR3 6RX